Important Update from the Directors of BGC
Further to the message we communicated to you last week regarding the Coronavirus outbreak, we would like to take this opportunity to further update you on the escalated steps we are taking with regards to your membership fees, in particular for those with active monthly direct debit payments.
Please note that this message now supersedes our previous message.
Information that is now more readily available indicates that the lock-down that has led to the closure of our facilities is now likely to last longer than the original 3 weeks we anticipated and was widely forecasted.
It’s also fair to say that the impact is going to be greater for all of us than originally predicted and any of us could ever have imagined.
As well as having a major impact on the Centre, we understand the consequences that the lock-down is likely to have and the long term effects on us all in one way or another for some time to come, which is why we are now writing to you again so soon after our last communication.
As this lock-down now seems likely to be extended, we have taken the unprecedented decision to suspend taking monthly direct debit payments with immediate effect and will do so until further notice.
Direct Debit collections will not be taken this month and those that have made payments already In April before we took this course of action will have them refunded immediately.
To confirm, we will not be taking further DD payments until we can reopen the golf course so there is no requirement for you to cancel your Direct Debit payment if you have one running.
We are humbled by the many kind offers of support and grateful to those Members who have offered to keep subscription payments going in support of the Golf Centre and words cannot express our appreciation, especially with us continuing the permitted maintenance work on the course.
Evaluating all of the circumstances we believed that a blanket suspension was not only the right thing to do but the simplest, most honourable and correct course of action to follow and could hopefully lead us to sustain a greater number of Members once the business gets the green light to resume.
In addition to the above, the following will also apply.
Once normal collections resume, or upon the commencement of the first full month,
Direct debit collection dates will all be moved to start of each month (3rd of the month)
All Silver / Gold payments that have been paid by a one-off instalment will receive a credit against their renewal for any months lost. This will include those members whose renewal month is within the lock down period and those members whose renewal month is later in the year.
Bronze members will also be compensated for at the time of renewal for any months lost
Members who have joined during the ‘Up to 17 months for the price of 12’ offer or have referred someone for membership, the benefits will be carried forward to the 2021 / 2022 seasons renewals.
We are most sympathetic to the circumstances of several of our members who may be facing some difficult times ahead, please be assured that we want to stand by our Members who have stood by us.
We are ever mindful of these circumstances and understand that other membership options may need to be considered. A recent Club comparison we undertook highlighted the great value Bromsgrove affords against our competitors, particularly with our fees being held, our various Member Benefits and not forgetting the great rates available with our Bronze (Pay as you Go) option.
If any member has concerns about their membership, we are, as always, here to help and would most sincerely like to hear from you, after all, we may even have a sympathetic plan in place to help you just when you need it most.
You can contact us in full confidence here firstname.lastname@example.org
Take care and stay safe,